Warranty
Wesley Allen, Inc. (“Wesley Allen”) warrants to the original consumer purchaser that its furniture will be free from defects in material and workmanship under conditions of normal household use for as long as original purchaser owns the furniture.
Any furniture, or component part thereof, which is found to be defective in material and workmanship under conditions of normal household use will be, at Wesley Allen’s option, repaired or replaced with like furniture or furniture of comparable quality and value. Said repair or replacement will be without charge, but all transportation charges on shipments both to and from Wesley Allen are the sole responsibility of the purchaser.
This warranty is extended only to the original consumer purchaser and may be enforced only by that purchaser.
What the warranty does not cover
This warranty does not apply to furniture that has been subject to abuse, misuse, negligence, or accident, or to defects or damages which are caused by improper use, care, assembly, modification, alteration, service or repair. This warranty does not apply to floor models, link springs, trundle units, or fabric & vinyl. Fabric is exempt from this warranty. This warranty is limited to usage of the furniture for household use only and does not apply to commercial usage.
How to obtain warranty service
- If you ordered with Barstool Comforts
Simply send us an email with the details. We’ll contact Wesley Allen for you. - If you have not ordered with Barstool Comforts
Send written notice of claim to:
Wesley Allen Warranty Department
1001 East 60th St.
Los Angeles, CA 90001 -1098
The notice must include the warranty, a brief description of the furniture and the claimed defect, and a copy of the original purchase receipt. PROOF OF ORIGINAL PURCHASE IS REQUIRED FOR ANY WARRANTY SERVICE.
After receipt of written notice, Wesley Allen will provide the purchaser with written authorization for the return of the furniture or component part thereof. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION FROM WESLEY ALLEN. WESLEY ALLEN’S WRITTEN AUTHORIZATION FOR RETURN IS NOT AN ACCEPTANCE OR ACKNOWLEDGEMENT OF PURCHASER’S WARRANTY CLAIM.
Within 30 days from the date of authorization, the purchaser must ship, with proper packaging, transportation charges prepaid, the furniture or component part authorized for return to the address specified on the written authorization provided by Wesley Allen. The furniture must be properly packaged for shipment and the shipping label must be clearly visible on the outside of the shipping carton. Wesley Allen will not be responsible for any repair or replacement of furniture damaged or lost in shipment.
Warranty Service
THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES WHETHER ORAL OR WRITTEN. THE FOREGOING SHALL CONSTITUTE THE EXCLUSIVE REMEDY OF THE PURCHASER AND THE EXCLUSIVE LIABILITY OF WESLEY ALLEN.
• Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion do not apply to you.
• No agent, employee or representative of Wesley Allen or any other person is authorized to modify this warranty in any respect.
• This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
• All products are coated with a powder paint that is electrostatically applied and baked on to provide a long lasting, chip resistant finish.
• All custom finishes are hand applied. Due to the individual craftsmanship In application, changes in dye lots and weather conditions, some slight variations in tone, hue and shading are not considered as a manufacturer’s defect.
• Any standard bed frame may be used with the headboards.
Product Care
Polishing is never required. An occasional wiping with a soft, damp cloth will easily remove surface dust. Polishes, chemicals or abrasive cleaners should never be used. Skin creams, hair sprays, and other solvents may contain chemicals that may adversely affect the painted finish.
